We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UK and overseas orders are shipped by EVRI for a speedy delivery. Delivery charges can vary depending on the products. It can be free or based on the size and weight of the product purchased. Please check the delivery charge in your shopping basket. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please email us and we will either track your shipment for you or email you a tracking number.
Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or if items are out of stock. If you wish to return an item within 14 days, you must organise the shipment. The item must arrive undamaged before we can authorise refund.
We ship to all countries via DHL courier. All orders to Non-European countries will be shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to Blooms of London and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.
We require that all parcels are signed for in person for overseas. Some countries allow consignees to authorise parcels to be left unattended (e.g. Outside the delivery address), however we strongly advise against this. Consignees that authorise this form of delivery do so at their own risk, neither DHL nor Blooms of London can then be held responsible for lost/stolen parcels.
Please note: Bloomsoflondon.com customer care will be closed on public holidays.